PermissionResearch is an online market research community consisting of over 2 million members worldwide, which provides insight into how its members interact with the Internet. In exchange for agreeing to have their Internet behavior monitored, computer users who join PermissionResearch are offered various value propositions, including the ability to download screensavers or other software offerings, entry into sweepstakes, and a host of other benefits. Periodically, members are also invited to complete online surveys, which gauge their attitudes and interests on a wide variety of topics.

The goal of PermissionResearch is to develop a better understanding of the trends and patterns affecting the Internet. Just as television uses ratings to determine which programs are the highest rated and most watched, PermissionResearch uses the knowledge of its members’ Internet habits to determine the popularity and importance of various web sites. Internet companies can then use this market research to make informed decisions regarding their online marketing strategies. PermissionResearch also strives to provide its members with valuable software offerings that can safely be downloaded and enjoyed.

If you have installed our software and completed the registration process successfully, you can visit PermissionResearch’s member section and click on "Modify Profile" to make changes to your demographic information. At any time you can also alert us to any changes to your personal information by emailing us using our support form.

Periodically, PermissionResearch may send members an email asking them to review/update their membership profile. If your email address changes, you should promptly visit PermissionResearch.com to note the change in email address. You should also keep track of the original email address you used when originally establishing membership, since this email address is also the account name you will need to use, along with your original password, to gain access to the member section where you can modify your profile.

If you have any questions, comments or problems of any kind, including technical issues you feel are related to PermissionResearch, please notify us through one of the following e-mail addresses.

Privacy Issues, e-mail privacy@permissionresearch.com
Technical Problems, click here for our support form

Please Note: PermissionResearch’s commitment to quality customer service is a high priority. PermissionResearch will make every commercially viable effort to respond to your questions or comments within the same business day. If a personalized response to a detailed question is needed, PermissionResearch will strive to respond to your questions or comments within 48 hours.

PermissionResearch will not be able to respond to your questions without a valid e-mail address. We will not use your e-mail address for any other purpose other than responding to your question.

Although PermissionResearch hates to see members leave, we realize there are good reasons for you ending your PermissionResearch membership. If that is the case, simply use the Windows "Add/Remove Programs" function to delete the PermissionResearch software. Or you can login to the PermissionResearch member's section by going to http://www.permissionresearch.com, and click on the 'Members' link. Once you have logged in by entering your email and password, click on the 'Modify or Remove Services' link. There you will find instructions on how to deactivate your membership and un-configure the software from your computer. (Please note: to avoid disrupting any of your other computer settings, please DO NOT attempt to adjust the settings yourself or through the use of third party software; instead, please go through the Members' Section as described above). If you are having problems removing the PermissionResearch software, please email us using our support form. Before you remove the PermissionResearch software, please take a moment to let PermissionResearch know why you have decided to leave the community, so that we can continue to improve our product offerings and services.

Please e-mail PermissionResearch for a prompt response to your question. To facilitate a quick and accurate answer PermissionResearch suggests that you include a subject category that best describes your question. Please provide a brief description of your question, so PermissionResearch can better understand the nature of your question.

Privacy Issues, e-mail privacy@permissionresearch.com
Technical Problems, support form for our support form

Note: PermissionResearch will not be able to respond to your questions without a valid e-mail address. We will not use your e-mail address for any other purpose other than responding to your question.

Participation in PermissionResearch’s community is continuous. Should you ever decide to stop participating, you may do so at any time. Simply follow our uninstall instructions to cancel your participation.

No. PermissionResearch will not sell your personal information to other companies and will not give any other companies permission to market to you. The only e-mail and pop-ups you will receive once joining PermissionResearch will be invitations for surveys and occasional member services notices. For more information, please read our User License Agreement.

Under most circumstances, US and Canadian residents are eligible to receive cash, prizes and sweepstakes entries. Freeware offerings are available for download by PermissionResearch panelists throughout the world. While our freeware offerings are available on the Internet to international users, the program is and remains a U.S. offering and all use of the information collected is and shall remain subject to U.S. law and practice. International users must take this into account and should consult their local laws and independently determine whether participation is desired given these facts.

You can check to see if you are registered for PermissionResearch by logging into the Members Section on the PermissionResearch website. Once you are logged in, go to the section called "Modify or Remove Services" and check to confirm that you are still set to receive surveys. If you cannot log in, you can try going through the registration process again or click the link to have your password e-mailed to you. Otherwise, send an e-mail using our support form and describe the problem you are experiencing.

To ensure you receive all the survey invitations you qualify for, please click here, select your ISP from the list and follow the instructions to add us to your address book.